Case Study — Tawuniya Insurance
Tawuniya Insurance transforms digital care with 95% faster resolution and 80% FCR
56s
avg first response from 8 min previously
90%+
First Contact Resolution
83
NPS improvement in CSAT
Case Study — Zain Bahrain
Zain Bahrain achieves award-winning omnichannel excellence with cloud CX transformation
+87%
Improvement in First Call Resolution
90%+
IVR Containment Resolution
-14%
Reduction in Handling Time